Appeals Policy

Introduction

This appeals policy is part of the legal agreement between you and KalonAI. By using KalonAI, you agree to the terms of this policy. Please read it carefully.

This policy explains the process by which users can appeal decisions made by KalonAI, including actions related to content moderation, account suspension, or other measures that may impact their use of our service.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, DMCA Policy, and Complaints Policy, all of which govern your use of KalonAI.

Contact Information

KalonAI is operated by Kalon LLC, located at 318 N Carson St, Carson City, NV 89701.

You can contact us by writing to the address above or emailing us at hello@kalon.ai.

Definitions

For the purposes of this policy, a "Decision" means any action taken by KalonAI, including but not limited to:

• suspending or deactivating an account;
• suspending or deactivating content shared through KalonAI;
• issuing a final warning for a violation to an account; or
• restricting account features.

Use of this Policy

This policy can be used in two ways:

• By KalonAI users who want us to review or reverse a Decision; or
• By non-KalonAI-users in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK) who have complained about suspected illegal or nonconsensual content on KalonAI and who disagree with KalonAI's appeal response.

Appeal Procedure

To appeal a Decision, you may email us at appeals@kalon.ai.

Your email must include:

• the URL or username of the account;
• the URL of the content subject to the appeal;
• a detailed explanation of why you believe your content or account complies with the KalonAI Terms of Service and Acceptable Use Policy; and
• for non-KalonAI-users in the EU, EEA, or UK who disagree with our Decision to permit content to remain on KalonAI, why you believe that content is illegal or nonconsensual.

We will confirm receipt of your appeal without undue delay, using the same communication channel through which it was submitted.

Timing

All appeals must be filed within six months of the date of the Decision.

Review Process

When we receive an appeal, we will take the following steps:

• review the relevant KalonAI account information;
• consider the information and supporting documents you have provided;
• request additional information from you or third parties if needed; and
• issue a reasoned decision.

Outcome of Appeal

• If we grant your appeal, we will reverse each relevant Decision and any actions taken as a result.
• If we grant your appeal in part, we will notify you of each Decision reversed, any actions taken, and the reasons for the partial outcome.
• If we deny your appeal, we will provide reasons for our decision, including whether the decision is based on applicable law, our Terms of Service, or both.

Automation and AI

Some moderation decisions may involve automated tools, including AI-based systems.

• If an automated tool contributed to the original Decision, we will notify you of that fact.
• All appeals are subject to human review. Automated tools never replace human oversight for final appeal outcomes.

No Liability for Appeal Outcome

We are not liable for any interruption of access to your KalonAI account, regardless of whether your appeal is granted in whole or in part.

Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner.

Additional Procedures for EU/EEA/UK Users

• Trusted Flaggers (EU/EEA): Where a Decision is based on a report from a body, authority, or organization designated as a trusted flagger under the DSA, this appeals process applies, subject to our legal obligations.
• Out-of-court dispute settlement (EU/EEA): Under the DSA, you may refer disputes to certified out-of-court dispute settlement bodies. If you do, we will engage in those proceedings in good faith and as required by law. We are not bound by the outcome of those proceedings and may decline to engage if the same dispute has already been resolved.
• Judicial redress (EU/EEA/UK): You may also bring your claim before a court with jurisdiction.
• UK escalation: If you are located in the United Kingdom and remain dissatisfied after an appeal, you may escalate your complaint to Ofcom, the UK regulator. Information about how to do so is available at https://www.ofcom.org.uk/make-a-complaint.