Complaints & DMCA Policy

1. Purpose

Kalon LLC is committed to maintaining a safe, lawful, and respectful environment on Kalon.ai. This policy outlines our procedures for handling user complaints, including copyright infringement notices under the Digital Millennium Copyright Act (DMCA).

By using Kalon.ai, you agree to follow these procedures if you submit a complaint or DMCA notice.

2. Submitting a Complaint (Non-DMCA)

If you believe content on Kalon.ai violates our Terms of Service, Privacy Policy, or community guidelines—including prohibited content—you may submit a complaint via:

• Email: 📧 hello@kalon.ai
• In-app reporting tool (if available)

When submitting a complaint, please include:

• A clear description of the issue or offending content
• The prompt or input used (if known)
• The approximate date and time
• Your contact information

We aim to acknowledge complaints within 48 hours and resolve them within 7 business days.

3. DMCA Notice & Takedown Procedure

Kalon LLC complies with the DMCA (17 U.S.C. § 512) and will respond to properly submitted notices of alleged copyright infringement.

If you believe that your copyrighted work has been used on Kalon.ai in a way that constitutes infringement, please send a written DMCA Notice to our Designated Copyright Agent with the following required information:

1. Your physical or electronic signature.
2. Identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are covered.
3. Identification of the material that is claimed to be infringing, including information reasonably sufficient to permit us to locate the material.
4. Your contact information, including address, telephone number, and email address.
5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

4. Designated Copyright Agent

Kalon LLC

Attn: Copyright Agent

318 N Carson St, Carson City, NV 89701

📧 hello@kalon.ai

5. Counter-Notice Procedure

If you believe your content was removed in error or misidentification, you may send us a DMCA Counter-Notice that includes:

1. Your physical or electronic signature.
2. Identification of the content removed or disabled and where it appeared before removal.
3. A statement under penalty of perjury that you have a good faith belief the material was removed or disabled due to mistake or misidentification.
4. Your name, address, telephone number, and email address.
5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district of your address, and that you will accept service of process from the party who submitted the original DMCA Notice.

Once a valid counter-notice is received, we may restore the content within 10 business days, unless the original complainant files a court action.

6. Prohibited Content Enforcement

Kalon.ai strictly prohibits the generation or uploading of:

• Sexual content involving or depicting minors, real or implied
• Bestiality or any depictions of sexual conduct with animals
• Non-consensual or exploitative material
• Child Sexual Abuse Material (CSAM)

Any user attempting to generate such content will have their account permanently banned and may be reported to law enforcement.

7. Response Times

• General complaints: Resolution within 7 business days
• DMCA takedown/counter-notice: Processed within 10 business days of receipt